Please ensure you read the Booking Conditions carefully in conjunction with the information provided here.
It is extremely important that you provide clear, correct information when booking, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be given. Other names are required by airlines, insurance companies, hoteliers etc, so please be accurate. For foreign holidays it is essential that these names match those on the passports. If any member of your party changes their name between booking this holiday and travelling eg newly weds, it is important to provide us with these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certificate should be carried in the passport.
We need to know the number of children under 2, and those between the ages of 2 and 11 who may qualify for a 10% discount if they are sharing a room with 2 adults where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18.
The coach companies we use have been selected to be relied upon to provide modern, comfortable coaches and careful, considerate drivers. On some holidays it may be that your journey commences on a feeder coach, before you join the main coach, and feeder coaches are often not of the same standard or size. Whilst the coaches on UK holidays will be of a high standard, they may not have all the facilities of a continental coach. We plan the seating arrangements close to departure date to ensure that families, friends and groups are seated as close as possible. You retain these seats throughout the tour. Smoking and alcohol consumption is prohibited on all our coaches. Regular comfort stops are made. Where the brochure indicates that your Channel crossing will be by ferry, we reserve the right to substitute a crossing via the Eurotunnel and vice versa.
Occasionally flights and coaches may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation. In the case of a major delay to your homeward journey, we shall endeavour to delay the departure from your hotel.
You will receive your final travel documents approximately one week prior to departure, provided all payments have been made.
There are of course only a limited number of front seats on coaches, low floor rooms in hotels etc. We cannot guarantee to meet all requests but will do our best to oblige.
All prices in this brochure for air travel are based on economy class. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control. The aircraft used on our tours will include Boeing & Airbus types, or any other aircraft types at the discretion of the relevant airlines.
IMPORTANT NOTE ABOUT FLIGHT TIMINGS
The flight information given is based upon airline schedules that were known at the time of printing, or upon expected airline schedules. Please note that timings may become subject to change at the airline’s discretion, and should any such alteration be significant, we will inform you. In some cases, flights may make en-route stops. On some tours, one or more air sectors may be indirect. For specific information on this point please contact us. Final timings will otherwise be reconfirmed with your tickets and Joining Instructions, approximately two weeks before departure. We thank you for your understanding in this matter.
FITNESS TO TRAVEL
We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. Please make sure you provide full details when booking. These will be acknowledged on your Confirmation of Reservation. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.
The majority of the rooms for three people will have two double beds. Rooms for two people will have one double bed or two twin beds – this will be at the discretion of the hotel. Single rooms will generally have one bed. It is standard practice for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room longer – your Tour Manager will give you assistance and advise of any extra charge that would be made. Should you have any special requests such as adjoining rooms, high or low floor, make your request when booking. The hotel cannot guarantee to meet all requests but will at all times do their best to oblige. Please note that certain facilities advertised at the hotels may not be available. Items such as outdoor swimming pools are subject to weather conditions and it will be the decision of each individual hotelier as to when these facilities are available.
HOLIDAY EXTRAS NOT BOOKED WITH ARENA
We cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance, currency, theatre tickets) with a third party, if we subsequently cancel your holiday for whatever reason. If you book your travel insurance with us, you would receive a full refund in this circumstance.
Due to uncertainty over the price of aviation fuel, we regret we must reserve the right to change the prices in this brochure at any time.